Now
2025—Building analytics for AI / LLM agents.
I deploy LLM agents in customer support, develop advanced offline quality metrics, and build human-labeling workflows. I also help transition the bank’s architecture toward an AI-native model.
Product analytics · AI agents
Now
2025—I deploy LLM agents in customer support, develop advanced offline quality metrics, and build human-labeling workflows. I also help transition the bank’s architecture toward an AI-native model.
01
A concise record of product analytics roles and technical education.
Leading the analytics team for AI agents.
Developed analytics for customer-support automation products.
Product analytics for Search and Images.
Focused on evaluating and developing technology companies.
A fundamental technical education.
02
Topics shaping the next generation of AI products.
How base models evolve and expand product capabilities.
Balancing quality, latency, and cost in production.
Evaluating quality and managing model behaviour.
How AI changes user and operational workflows.
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